betso99 Privacy Policy

1 Introduction

betso99 ("betso99," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at betso99.net (the "Platform"). This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process it, the parties with whom we share it, and the rights you hold as a data subject under Philippine law.

This Policy applies to all users of the betso99 Platform, including registered players, visitors who browse without registering, and any other individuals whose personal data betso99 processes in connection with the provision of its services. It covers data collected through the betso99 website, mobile-optimized pages, customer support channels, and any other touchpoints operated by betso99.

betso99 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes. betso99 has appointed a Data Protection Officer (DPO) to oversee compliance with the Data Privacy Act of 2012 and all related regulations. Contact details for the DPO are provided at the end of this Policy.

2 Personal Data We Collect

betso99 collects only the personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed, in accordance with the principle of proportionality under the Data Privacy Act of 2012. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Residential address (including barangay, city or municipality, province, and postal code)
• Nationality and citizenship
• Government-issued identification numbers (e.g., PhilSys National ID, SSS, UMID, passport number, driver's license number)

2.2 Contact Data

• Email address
• Philippine mobile number

2.3 Financial & Transaction Data

• GCash mobile wallet number or PayMaya account details
• Bank account details for BPI, BDO, Metrobank, or other Philippine banks used for deposits and withdrawals
• Deposit and withdrawal history
• Betting and gaming transaction records
• Bonus and promotion eligibility and usage records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps, login and logout records
• Pages visited and features used on the Platform
• Game history, wagering patterns, and session duration
• Customer support interaction records, including live chat transcripts

3 How We Collect Your Data

betso99 collects personal data through the following channels and methods:

• Direct collection: Data you provide when completing the betso99 registration form, submitting KYC verification documents, filling out customer support requests, or participating in promotions and surveys.
• Automated collection: Technical and usage data collected automatically when you access and interact with the betso99 Platform through cookies, server logs, pixel tags, and similar tracking technologies.
• Third-party sources: Identity verification and KYC data obtained from government databases or accredited identity verification service providers, as permitted under Philippine law. Financial data obtained from payment processors such as GCash and PayMaya to confirm the status of transactions.
• Publicly available sources: Publicly available information from Philippine government records that may be used to verify your identity or address, where applicable.

4 How We Use Your Personal Data

betso99 processes your personal data for the following specific and legitimate purposes:

betso99 does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or as otherwise permitted by Philippine law.

5 Legal Basis for Processing

betso99 processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registering, including account management, payment processing, and game provision.
• Legal obligation: Processing is required for betso99 to comply with its obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, and the Data Privacy Act of 2012 itself.
• Legitimate interests: Processing is necessary for betso99's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving the player experience — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: For marketing communications and non-essential cookies, betso99 will obtain your explicit consent and will provide you with a clear and easy way to withdraw that consent at any time.

6 Data Sharing & Disclosure

betso99 does not sell, rent, or otherwise disclose your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances:

6.1 Service Providers (Personal Information Processors)

betso99 engages trusted third-party service providers who process personal data on our behalf and under our instructions, including:

• Payment processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank for transaction processing
• Identity and KYC verification service providers
• Cloud hosting and data storage providers operating within secure environments
• Customer support technology providers for live chat and ticketing systems
• Analytics providers for anonymised platform performance monitoring

All service providers are bound by strict data processing agreements that require them to protect your data to standards at least equivalent to those maintained by betso99.

6.2 Regulatory & Legal Disclosure

betso99 may disclose your personal data to Philippine government authorities, regulators, and law enforcement agencies — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and the Bureau of Internal Revenue (BIR) — where required to do so by law, court order, or lawful governmental request.

6.3 Business Transfers

In the event that betso99 is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. betso99 will notify you of any such transfer and any choices you may have regarding your data in accordance with applicable Philippine law.

7 Cookies & Tracking Technologies

betso99 uses cookies and similar technologies to ensure the Platform functions correctly and to improve your player experience. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the operation of the betso99 Platform. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. Disabling these may reduce Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players use the Platform — such as which games are most popular, how long sessions last, and which features are used most often. This data helps betso99 improve the platform experience. No personally identifiable information is shared with analytics providers.

betso99 does not use advertising or targeting cookies. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betso99 Platform.

8 Data Retention

betso99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AMLC record-keeping requirements.
• Transaction and financial records: Retained for a minimum of ten (10) years as required under the Anti-Money Laundering Act of the Philippines.
• KYC and identity verification documents: Retained for the period of the account relationship plus five (5) years, or as otherwise required by PAGCOR regulations.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Technical and usage logs: Retained for twelve (12) months for security and platform optimization purposes.

Upon expiry of the applicable retention period, betso99 will securely delete or anonymize your personal data in accordance with the NPC's guidelines on data disposal.

9 Data Security

betso99 implements a comprehensive set of technical, organizational, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betso99's servers
• Encryption of sensitive data stored in betso99's databases
• Strict role-based access controls limiting internal access to personal data on a need-to-know basis
• Multi-factor authentication for betso99 staff accessing internal systems containing player data
• Regular security audits, vulnerability assessments, and penetration testing
• 24/7 monitoring of betso99 systems for suspicious activity or unauthorized access attempts
• Incident response procedures in place to detect, respond to, and report personal data breaches in accordance with NPC requirements

In the event of a personal data breach that is likely to result in serious harm to affected individuals, betso99 will notify the National Privacy Commission and affected data subjects within the timeframes required by the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you — as a betso99 player and data subject — have the following rights with respect to your personal data:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, which is the primary purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data betso99 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data betso99 holds about you.
• Right to Erasure or Blocking: You have the right to request that betso99 delete or block your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful, subject to betso99's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on betso99's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact betso99's Data Protection Officer at the details provided in Section 13 of this Policy. betso99 will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11 Children's Privacy

The betso99 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling laws. betso99 does not knowingly collect, process, or store personal data from individuals under the age of 21.

If betso99 becomes aware that it has inadvertently collected personal data from an individual under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child under 21 has provided personal data to betso99, please contact our Data Protection Officer immediately at the details in Section 13.

12 Updates to This Privacy Policy

betso99 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law, or changes in the services we offer. The date of the most recent revision will always be displayed prominently at the top of this page.

When betso99 makes material changes to this Privacy Policy, we will notify registered players by sending an email to the address associated with their betso99 account and by posting a prominent notice on the Platform for a period of at least thirty (30) days before the changes take effect.

Your continued use of the betso99 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting betso99 customer support.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by betso99, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing betso99's compliance with the Data Privacy Act of 2012 and all related NPC regulations.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.